Hotel Universel | Quebec City ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

2300 Chemin Sainte-Foy, Quebec City, Canada, G1V 1S5

“I loved how close we were to Old Quebec and attractions.”view full review

Hotel Universel is a 3-star Quebec City hotel featuring an on-site Scandinavian spa, indoor pool, and various amenities. It offers family-friendly accommodations and is designed for easy access to local attractions.

Rooms & Amenities

Hotel Universel offers 182 air-conditioned rooms equipped with modern amenities including flat-screen TVs, refrigerators, and free Wi-Fi. The family-friendly accommodations include options with two beds for up to four guests, and a variety of en-suite bathrooms.

Dining Options

Dining options include an on-site Boston Pizza restaurant offering a varied menu. Additional eateries nearby include Restaurant Pacini and SHAKER Cuisine & Mixologie, both within 0.5 km.

Leisure & Business

Guests can enjoy a range of leisure facilities including a heated indoor pool, fitness center, sauna, and Nordic spa with hot tubs and massage services. The hotel is also equipped with 9 meeting rooms suitable for various events.

Location & Transportation

Hotel Universel is located within a short car ride from local landmarks such as the Old Quebec and the centre of Quebec City. The nearest bus stations include Universite Laval and Gare d'autocars de Sainte-Foy, both accessible within minutes.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room Queen Size Bed

Max:

2 persons

305 sq. feet

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Standard Room Two Queen Beds

Max:

4 persons

305 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

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Deluxe Room Two Queen Beds

Max:

4 persons

390 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Quebec City 3.5 mi

Airports

Quebec/Jean Lesage International (YQB) 6.8 mi

Train

Gare du Palais 3.7 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Pool Oasis

“During my stay, I thoroughly enjoyed the beautiful pool area, which is perfect for families. The tropical-themed design featuring fountains and multi-colored underwater lighting added a fantastic ambiance. The hot tub and cold plunge were great for a mini Nordic experience, and I appreciated the staff supervision for safety. The only downside was it could get a bit crowded, especially in the evenings, but it was still a good escape.” view full review

Convenient Dining Option

“One of the highlights of my stay was the Boston Pizza attached to the hotel. After a long day, it was so convenient to have good food just steps away. The service was efficient and attentive, which made dining with my family even more enjoyable. Having this option meant we could relax and dine without the hassle of going far.” view full review

Fun for Kids

“The hotel is fantastic for families, especially with young children. The dedicated arcade area in the basement kept my kids entertained for hours. Combined with the lively pool atmosphere, it created a vibrant environment where my kids could have fun and make memories. It's perfect for a stress-free family vacation!” view full review

Comfortable Rooms

“I stayed in a room with two double beds and a kitchenette, which was a real plus during our trip. The room was clean and provided all the essentials for our stay. Despite a few minor issues, the overall comfort of the beds and the convenience of having a kitchenette made our visit quite pleasant.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Locker room
Lift
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre

Guest Parking

Cookware/ Kitchen utensils

Services

Housekeeping
Car hire
Dry cleaning

Dining

Restaurant
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Indoor swimming pool
Sun terrace
Garden area
Spa lounge
Sauna
Turkish bath
Jacuzzi

Room features

Air conditioning
Heating
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Location

2300 Chemin Sainte-Foy, Quebec City, Canada, G1V 1S5

Map view

2300 Chemin Sainte-Foy, Quebec City, Canada, G1V 1S5

City landmarks

University

Laval University

2100 ft

Garden

Jardin Universitaire Roger-Van den Hende

4400 ft

Shopping Area

Place Sainte-Foy

4900 ft

Mall

Laurier Quebec

1.2 mi

Shopping Area

Place de la Cite

1.1 mi

Landmark

Horloge du Jura

1.5 mi

Mall

Centre Commercial Plaza Laval

1.1 mi

Square

Parc Roland-Beaudin

1.4 mi

Park

La Promenade Samuel-De Champlain

2.1 mi

Landmark

Maison Hamel-Bruneau

1.4 mi

Landmark

Jesuit House of Sillery

1.6 mi

Landmark

Domaine Cataraqui

1.5 mi

Park

Parc du Bois-de-Coulonge

1.7 mi

Landmark

Roset Inc

1.4 mi

Landmark

Marche public de Sainte-Foy

1.4 mi

Landmark

Do Re Mi Fa Sol la Si Do Quebec

2.0 mi

Aquarium

Aquarium of Quebec

2.5 mi

Church

Eglise St-Michel de Sillery

1.7 mi

Landmark

Reserve naturelle du Marais-Leon-Provancher

1.9 mi

Museum

Musee national des beaux-arts du Quebec

2.7 mi

Landmark

Sillery

1.9 mi

Landmark

Al-Rawdah Mosque

1.8 mi

Park

Dollard des Ormeaux Park

1.9 mi

Landmark

Le Boise de Tequenonday

2.0 mi

Landmark

Grande Allee

2.4 mi

Museum

Fortifications of Quebec National Historic Site

3.6 mi

Landmark

Anse-au-Foulon

2.2 mi

Park

Plains of Abraham

3.1 mi

Landmark

Gilmour Hill and Trail

2.2 mi

Nearby

2825

Site historique de la Visitation

2000 ft

Restaurants

Thaizone

1500 ft

2360 Ch Sainte-Foy

Ogari San

1500 ft

2360 Ch. Sainte-Foy

Pizza Salvatore

1300 ft

2377 Ch Ste-Foy

Pho Tonkinoise

1300 ft

2383 Chemin Sainte-Foy

Pizzeria Chez Dan

1300 ft

2383 Chemin Sainte-Foy Local 106 Face à l unversité Laval

Le Cedre Restaurant Libanais

2100 ft

2750

Reviews and Ratings

Reviews from guests about their experience.

92%

loved their spa retreat and can’t wait to return.

9.2/10

Perfect

Rooms

5.0

Location

7.2

Service

5.2

Dining

5.0

Maurice

United Kingdom, March 2025

5.0/10

My stay at Hotel Universel had its ups and downs. The location was convenient for accessing the bus to tourist sights, which was a plus. but the room condition left much to be desired. Although the pool and jacuzzi looked inviting from the outside, the overall cleanliness and comfort were lacking. I appreciated the helpful staff, yet the dismal decor and inadequate room maintenance overshadowed my experience.

Rooms

5.0

The room was poorly maintained with old furniture and mold present. I faced issues with the coffee maker and received inadequate cleaning service during my stay. While I got laminate flooring which seemed like an upgrade, the room felt dark and dungeon-like.

Service

5.0

The front desk staff were polite and eager to assist with questions about the bus schedule. However, the overall service was hindered by a lack of room cleaning and the delivery of necessary items taking longer than expected.

Location

5.0

The hotel's location is handy as the bus stop is directly outside, making it easy to reach Old Quebec City. I enjoyed being close to attractions and restaurants, which added convenience to our trip.

Dining

5.0

Dining options were limited and not particularly healthy. Breakfast was chaotic, especially on the second morning, and the overall quality did not match what I've experienced at other hotels during similar trips.

Facilities

5.0

The pool area seemed small and not well-kept, which reflected poorly on the hotel's overall facilities. I experienced a lack of attention to cleanliness in common areas, and there were safety concerns regarding fire exits that made me uneasy.

Jacob

United Kingdom, March 2025

6.6/10

I found the location excellent, especially for accessing various attractions. however, the hotel itself felt quite dated. The cleanliness of my room was a plus, yet the dated furniture and issues like a noisy environment made my stay less enjoyable. The facilities, while nice for families, could definitely use some improvements.

Rooms

5.0

My room, although clean, was impacted by some discomforts. the bathroom felt ancient and there was a persistent odor that was hard to shake off. The kitchenette was handy, but the seating was limited, making it less comfortable.

Service

5.0

The staff were polite and helpful when I required assistance, but the overall interaction felt rather impersonal. For example, I faced a delay during check-in which wasn't ideal after a long journey.

Location

8.0

The location was perfect for my needs. access to downtown and several restaurants nearby made it convenient. Plus, there's ample parking which is a bonus.

Dining

5.0

Dining options were quite limited and rather expensive, especially considering that breakfast wasn't included. I found the attached Boston Pizza to be convenient but not the healthiest choice.

Facilities

5.0

The facilities had a vibrant atmosphere, especially the pool area for kids. however, the pool itself was small and always crowded, which detracted from the experience. The gym equipment could also use an upgrade.

Aaron

United Kingdom, March 2025

7.2/10

My stay at Hotel Universel was a mix of positives and negatives. While the location is excellent and the staff were friendly, I found the housekeeping services lacking and the overall comfort level of the accommodations below my expectations. The dated facilities didn't quite match the vibrant atmosphere I hoped for.

Rooms

5.0

The room was generally clean, but it definitely needed maintenance. The light above the bed and the leaky toilet were disappointing. I requested repairs, but they were not resolved during my stay.

Service

5.0

Staff were polite and friendly, though the housekeeping service was not proactive. I had to repeatedly request clean towels and room cleaning, which was quite frustrating.

Location

8.0

The hotel's location is fantastic. It's close to shops and only a short drive to downtown Quebec City, making it easy to explore the area.

Dining

5.0

I found the on-site dining options to be limited and overpriced. Breakfast was not included, and I found better options at other hotels.

Facilities

5.0

The pool area was smaller than I expected, and the facilities felt dated. The noise from the event during my stay was disruptive, which detracted from the overall experience.

Sophia

United Kingdom, November 2024

6.6/10

My stay at Hotel Universel was quite a mix. On the positive side, the staff were friendly and accommodating, especially when I inquired about switching to a better room. However, the room initially assigned to me was in a basement with no natural light, which was disappointing. The pool area was nice but a bit crowded, and the hot water issues on my last day really impacted my experience. Overall, it could use some updates, but the hotel is conveniently located near Boston Pizza and has a decent atmosphere. 🌟

Rooms

5.0

My first room had no natural light and a broken fridge. After switching, the new room was much better and comfortable.

Service

6.0

Most staff members were friendly and helpful, especially during check-in and when I needed assistance with my room change.

Location

7.0

The hotel is conveniently located near amenities like Boston Pizza and close to shopping areas, making it easy to get around.

Dining

5.0

Dining options were limited to Boston Pizza, but it was convenient to access right from the hotel.

Facilities

5.0

The pool area was nice, although small and crowded. There were issues with hot water, which was frustrating.

Jack

United Kingdom, October 2024

5.4/10

I had a mixed experience at Hotel Universel. The location was convenient for exploring Quebec City, but the overall comfort and cleanliness left much to be desired. The pool was beautiful, which was a nice touch, but the lack of basic services like proper cleaning and breakfast really detracted from my stay.

Rooms

5.0

The rooms were big, but the maintenance was poor. I encountered a clogged bathroom sink and noticed untidy details like a crooked TV. On top of that, I found hair in my room, which was unacceptable. The bed, however, was comfortable, which was a plus.

Service

5.0

I found the service to be inconsistent. Some staff were friendly and helpful, but my requests for assistance often went unanswered, especially regarding cleaning and amenities.

Location

8.0

The hotel's location was ideal for excursions into Quebec City, with easy access to public transport and various attractions nearby. Plus, having a Boston Pizza on-site was a convenient dining option.

Dining

5.0

Dining options were limited. Breakfast was not served in the hotel, and the restaurant only had a basic menu. I found better food options nearby, so it didn't really affect my stay.

Facilities

5.0

The facilities included a small pool that was lovely, but the elevators were out of service during my stay, which was quite inconvenient. I also didn't see much housekeeping, which was disappointing.